Order Status
Track Your Order
Follow your joysnow package every step of the way to your door.
01
Check Your Email
Once your order ships, we'll email a shipping confirmation with your tracking number and a direct tracking link.
02
Sign In to Your Account
View real-time order status and tracking any time in your account using the email you ordered with.
Order Timeline
| Stage | Timing |
|---|---|
| Order confirmed | Immediately after checkout |
| Processed & shipped | 1–3 business days |
| Delivered | 7–14 business days from order date |
Tracking numbers can take 24–48 hours to show updates after your shipping email is sent. If your order hasn't arrived within 20 business days or your tracking hasn't updated in 7 business days, please contact us with your order number and we'll look into it right away.
For full details on rates, delivery times and lost packages, see our Shipping Policy.