Shipping policy
Delivery Time
The estimated delivery time for all orders is 7–14 business days from the date your order is placed. This includes order processing (1–3 business days) and transit time. Business days are Monday–Friday, excluding U.S. federal holidays.
Shipping Rates
| Method | Estimated Delivery* | Cost |
|---|---|---|
| Standard Shipping | 7–14 business days | $8.00 |
| Standard Shipping – orders $70+ | 7–14 business days | FREE |
*Delivery times are estimates and are not guaranteed. Carriers may experience delays due to weather, holidays, peak season or other events outside our control.
Shipping Destinations
We currently ship to all 50 U.S. states, Washington D.C., U.S. territories and APO/FPO/DPO addresses. We do not ship internationally at this time. Orders to Alaska, Hawaii, territories and military addresses may take additional time.
Order Tracking
When your order ships, you will receive a shipping confirmation email with a tracking number. Tracking information may take 24–48 hours to become active.
Holiday Shipping
For delivery before December 25, we recommend placing your order by December 4. Orders placed after this date may not arrive before Christmas. These dates are recommendations, not guarantees.
Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us within 12 hours of ordering and we'll do our best to update it before shipment. Packages returned to us as undeliverable may be reshipped at the customer's expense.
Lost, Stolen or Delayed Packages
If your tracking shows "delivered" but you haven't received your package, please check with neighbors and your local post office, then contact us within 7 days. If your order has not arrived within 20 business days of purchase, or your tracking hasn't updated in 7 business days, please contact us — we will open a claim with the carrier and arrange a replacement or refund where appropriate.
Damaged in Transit
If your order arrives damaged, email us within 7 days of delivery with photos and your order number. See our Refund Policy for details.
Contact Us
Email service@joysnow.store or call +1 (502) 813-5867, Monday–Friday, 9 AM–5 PM ET.
Mariner Global Trade LLC, 1500 N Grant St Ste N, Denver, CO 80203, United States.